Service Desk Operator – Oferta Pune
  • Raiffeisen Bank
  • Pozita: Service Desk Operator

    Data e aplikimit ka skaduar
  • Pershkrimi i punes

    • Raiffeisen Bank is pleased to invite all of you who are motivated to achieve high performance, are committed to hard work and show initiative to apply for the position of:
    • Service Desk Operator (fixed term)
    • Information Technology and Communications Department


    • Provides advanced level first point of contact support, problem resolution and customer information as defined by the Service Level Agreements whilst achieving set performance objectives;
    • Forwards requests to the appropriate IT related field/function;
    • Provides courteous and accurate technical support to all staff.
    • Ensures requests are responded timely;
    • Prepares reports on the responsiveness of the help desk for IT Support Administrator;
    • Escalates problems to the IT Support Administrator.


    • University degree in Information Technology or related field;
    • Cisco/Microsoft Certification (preferable);
    • At least one (1) year Support Center/IT Helpdesk working experience;
    • Excellent ability to communicate effectively (i.e. questioning and listening skills) both face to face and via the telephone;
    • Ability to establish and meet customers requirements and accurately recording customer requirements and updating information coherently with intelligible and relevant comment;
    • Proficient in MS Office;
    • Good knowledge in both written and spoken English and Serbian.



    • You can apply using our on-line application system through our website:
    • Please refer to the Career tab and follow the link:
    • Please note that Raiffeisen Bank Kosovo will receive only applications sent through our
    • published on-line system.
    • Hard copy applications or applications sent by e-mail will not be accepted.
    • Deadline: August 17, 2017

    Lokacion(et) e punes


    Etiketat: portal pune
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