Support and Requirements Manager – Oferta Pune
  • Intes Gmbh
    • Të dhënat e kompanisë
    • Intes Gmbh
    • Qyteti
    • Shteti
    • Webi
    • Numri i kontaktit
      044 597 976
  • Pozita: Support and Requirements Manager

    Data e aplikimit ka skaduar
  • Pershkrimi i punes

    • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.


    Main Job Tasks and Responsibilities

    • Deal directly with customers either by telephone, electronically or face to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Perform customer verifications
    • Set up new customer accounts
    • Process orders, forms, applications and requests
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Manage customers' accounts
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Manage administration
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process
    • Create and maintain customer documentation


    Education and Experience

     • High school diploma, general education degree or equivalent
    • knowledge of customer service principles and practices
    • knowledge of relevant computer applications
    • technical background is a must
    • German and English languages are a required
    • ability to type
    • knowledge of administrative procedures
    • numeric, oral and written language applications
    • product knowledge
    • knowledge of Atlassian products will be an advantage

    Key Competencies

    • interpersonal skills
    • communication skills - verbal and written
    • listening skills
    • problem analysis and problem-solving
    • attention to detail and accuracy
    • data collection and ordering
    • customer service orientation
    • adaptability
    • initiative
    • stress tolerance


    Lokacion(et) e punes